purchasing tickets

All ticket sales are final and non-refundable. If you are unable to attend a show that you have a ticket for, feel free to give it to any of your friends or family as they are transferable. We rarely cancel performances but we do have a policy on it; please see below.

Terms and conditions

inclement weather policy

Event tickets are nonrefundable. 

Inclement Weather Policy

Most performances will proceed as scheduled, even in inclement weather. We encourage patrons to make the best decisions for their personal circumstances, with the understanding that ticket purchases are nonrefundable.

In the rare event that a show must be canceled—due to facility closure, the closure of Highway 52 or Interstate 90 between Rochester and Winona, or the artists being unable to arrive or perform—patrons will be notified via email, social media, and our website.

If a show is canceled, we will make every effort to reschedule. Tickets for canceled shows will be honored for rescheduled dates or alternate performances.Note: For information on refund and exchange policies for our resident theater company, Wits' End Theatre, please visit their website or email them at witsendtheatreboxoffice@gmail.com.

gift certificates

Gift certificates are available in any amount and can be purchased directly through our website. Gift certificates can be redeemed for concert tickets (including order fees) in advance or at the door. A gift certificate can not be applied to rental fees, art purchases, or event sponsorships.

To redeem gift certificates, please visit our website at chatfieldarts.org and simply input your gift certificate code during the checkout process. You can also use your gift certificate when purchasing tickets over the phone at (507) 884-7676, during our box office hours, or at an event.

CCA gift certificates are non-transferable and are not redeemable for cash. No expiration date applies but we do appreciate if the certificate is used within 1 year of the issue date; this makes life easier on our bookkeeper!

ADA accessibility

Thanks to recent renovations the majority of our facility is compliant with Americans with Disabilities Act facility requirements:

Accessible parking spaces are provided at the rear / west side of the building accessed via Twiford Street. The closest place in relationship to the accessible entrance. The main rear entrance to the building is ramped and has automated door openers, making access easier for wheelchairs, walkers, etc.

Wheelchair and scooter seating is available for concerts and theater events on the main floor of Potter Auditorium. These seats may be reserved online or by calling the box office. Although an elevator connects both floors of the 1916 Building, the lower and upper balconies do not have accesisible seating

Fully accessible rest rooms are located on the first floor of Potter Auditorium and the 1916 Building with stalls and sinks designed to accommodate wheelchairs. Water fountains are designed to accommodate wheelchairs.

For performances, ushers with flashlights are available to assist people with seating if needed.

Ear plugs are available free of charge at concerts for those with sensitive hearing.

Food and beverages

no outside food or beverages

Beer, wine, and—on select occasions—specialty cocktails are available at all CCA-produced events, as well as most events hosted by our partners at our facility. We also offer a variety of non-alcoholic beverages, including bottled water and canned soda. All drinks can be purchased with cash or credit card.

To enhance the experience, we frequently coordinate with local food trucks to be onsite during performances in goerge h. Potter Auditorium and at community festivals. Be sure to check individual event listings for details.

Please note: Outside food or beverages are not permitted unless otherwise stated.